Effective Date: August 1, 2025

We stand by the quality of our recycled plastic products. If you’re not satisfied, here’s how we can help:

Returns:

Return requests must be made within 14 days of delivery.
Items must be unused, in original condition, and returned at the buyer’s cost.
Refunds (excluding original shipping costs) are processed within 7–10 business days of receiving the returned item.

Exchanges:

We offer product exchanges for damaged or incorrect items.
Report any issues within 48 hours of receiving your order, with photo evidence.
Replacement will be shipped once we receive the returned product.

Non-Returnable Items:

Custom or made-to-order products are non-refundable unless defective or damaged in transit.

Contact for Returns:
📞 +1 (825) 883 5559
📧 sales@themotherearth.ca
📍 11434 – 154 St, Edmonton, AB T5M 3R4, Canada