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Refund and Returns Policy

Effective Date: August 1, 2025

We stand by the quality of our recycled plastic products. If you’re not satisfied, here’s how we can help:

Returns:

  • Return requests must be made within 14 days of delivery.
  • Items must be unused, in original condition, and returned at the buyer’s cost.
  • Refunds (excluding original shipping costs) are processed within 7–10 business days of receiving the returned item.

Exchanges:

  • We offer product exchanges for damaged or incorrect items.
  • Report any issues within 48 hours of receiving your order, with photo evidence.
  • Replacement will be shipped once we receive the returned product.

Non-Returnable Items:

  • Custom or made-to-order products are non-refundable unless defective or damaged in transit.

Contact for Returns:
📞 +1 (825) 883 5559
📧 sales@themotherearth.ca
📍 11434 – 154 St, Edmonton, AB T5M 3R4, Canada