Effective Date: August 1, 2025
We stand by the quality of our recycled plastic products. If you’re not satisfied, here’s how we can help:
Returns:
- Return requests must be made within 14 days of delivery.
- Items must be unused, in original condition, and returned at the buyer’s cost.
- Refunds (excluding original shipping costs) are processed within 7–10 business days of receiving the returned item.
Exchanges:
- We offer product exchanges for damaged or incorrect items.
- Report any issues within 48 hours of receiving your order, with photo evidence.
- Replacement will be shipped once we receive the returned product.
Non-Returnable Items:
- Custom or made-to-order products are non-refundable unless defective or damaged in transit.
Contact for Returns:
📞 +1 (825) 883 5559
📧 sales@themotherearth.ca
📍 11434 – 154 St, Edmonton, AB T5M 3R4, Canada